An Intercom alternative for sales enquiries, not support tickets
Intercom is built to help the customers you already have. Treiva is built to convert the ones you have not won yet. It answers every enquiry within seconds, qualifies it against your criteria, and books the meeting.
is how long the average business takes to answer a web enquiry.
What is the difference between Intercom and Treiva?
Intercom is a customer service platform. Its centre of gravity is the shared inbox, the help centre and the support ticket, and it is very good at all three. Treiva is an AI sales assistant. Its job is the enquiry that arrives before somebody is a customer.
Both put a messenger on your website. What happens after the message is where they diverge. Intercom routes it to a person or an article. Treiva qualifies it and books it.
The customers you already have. A shared inbox, a help centre, tickets, SLAs and reporting on how fast they were resolved.
The enquiry that arrives before somebody is a customer. Reply, qualify, book, on every text channel.
Both put a messenger on your website. That is the overlap, and it is smaller than it looks.
Intercom routes the message to a person or an article. Treiva asks the questions that decide whether it is worth a meeting, then books one.
A support tool answers the question. It does not chase the sale.
Support software is designed around a queue. A message arrives, it waits for an agent, an agent resolves it and closes it. That is the right shape for a customer with a problem. It is the wrong shape for a prospect deciding between you and two competitors.
The prospect does not want to be in a queue and will not wait in one. If the reply comes tomorrow morning, they have already had a conversation with somebody else. No amount of ticket routing fixes that.
Treiva treats the enquiry as a sale to be won rather than a ticket to be closed. It replies immediately. It asks the questions that decide whether this is real, and books the meeting inside the same conversation.
of customers expect to interact with someone immediately when they contact a company.
The comparison
Side by side, including the parts we lose.
| Intercom | Treiva | |
|---|---|---|
| Built for | Customer support and service | Converting inbound sales enquiries |
| Core object | The ticket and the shared inbox | The enquiry and the booked meeting |
| Reply speed out of hours | Depends on agent coverage or a bot | Within seconds, always |
| Qualifying questions | Available through custom bots you build | Your criteria, asked adaptively and scored |
| Appointment booking | Through an integration | Built in, against real calendar availability |
| Channels | Web, email, plus social through add ons | Website chat, WhatsApp, Instagram, Facebook Messenger, SMS, email, web forms and Meta lead forms |
| Help centre and knowledge base | Yes, a core strength | No |
| Support ticketing and SLAs | Yes | No |
| CRM integration | Extensive | Not yet, on the roadmap |
| Setup | Self serve, extensive configuration | Onboarding session, live within 48 hours |
We will say it plainly.
You may need a help centre, a support inbox with SLAs, ticket routing across a team of agents, and reporting on resolution times. Intercom does all of that. Treiva does none of it. Treiva is not a support tool. If your problem is answering existing customers well, Intercom is the better product, and we would tell you so on the call.
When the enquiry is a sale, not a ticket.
more likely to qualify an enquiry when you reply within the hour.
If your problem is that a real enquiry arrived at eight in the evening and nobody replied until the morning, Treiva solves it directly. It answers. It qualifies against your criteria. It books the meeting, on every channel your enquiries arrive on. It costs a flat monthly fee against a lead volume allowance, with no per seat pricing, because it is not being used by a team of agents.
Bring us the enquiry
your support tool closed.
A 15-minute call. No slides. We will show you what Treiva would have asked and where the meeting would have landed.
Frequently Asked Questions
Intercom and Treiva, answered plainly.
For inbound sales enquiries, yes. For customer support, no. Plenty of businesses will want both, with Treiva on the enquiries and a support tool on the customers.
If you are still comparing.
See it handle a real enquiry from your site.
A 15-minute call. Bring an enquiry your team answered late and we will show you what Treiva would have done with it.
You're booked in.
We'll be in touch within one business day.
A ticket gets closed.
An enquiry gets won or lost.
Treiva is built for the second one.